(Get Answer) – Zappo Case Study
- Knowing Amazon’s culture/structure from the last case study, how do Zappos and Amazon’s cultures and structure differ? Is this a good fit from a merger/acquisition perspective?
- How would you assess Tony as a leader? As a boss?
- What do you think the employee’s of Zappos feel going through this change?
- Would you want to work for Zappos pre-the change? Post the change? During the change?
- Why would 14% of employees take Tony up on his offer to leave the company?
- What are the potential benefits/drawbacks of Holacracy from a OB perspective?
- What do you think the response would be to this change from the people managers who are no longer going to hold those roles in the new structure? Why?
- What could or should Tony do next?
- Do you think Holacracy will increase or decrease workplace politics and conflicts?
- How could Zappos’ structure effect customer service?